Refund policy
Last updated October 23, 2026
Try it free first
Every organisation starts with 15 free cloud checks and no credit card, so you can see Celato working before you pay.
14-day money-back guarantee
If Celato isn't right for you, ask for a full refund within 14 days of your first payment. No questions asked.
Cancel any time
Cancel from Billing in your dashboard. Your plan stays active until the end of the month you've paid for. After the first 14 days, we don't refund partial months.
Who handles payments
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Refunds are paid back to your original payment method by Paddle.
How to ask for a refund
Email hello@sottosolutions.com from your organisation's admin account, or use the link in your Paddle receipt.